At She’s Collection, customer satisfaction is important to us. We want your shopping experience to be simple, secure, and stress-free.
7-Day Free Return Policy
If you are not satisfied with your purchase, you can return it free within 7 days of receiving your order — only the delivery (shipping) charges are deducted from your refund.
To qualify for a return:
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The product must be unused, unopened, and in its original condition.
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The return request must be made within 7 days of delivery.
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The original packaging should be kept intact.
Once we receive and inspect the returned product, the amount will be refunded to your original payment method after deducting the applicable shipping charges.
Delivery Time
We deliver all over Pakistan. Orders usually arrive within 2–5 working days (Monday to Saturday), depending on your city.
Damaged or Broken Products
If you receive a damaged or broken product, please contact us within 3 days of delivery.
We will provide a free replacement at no additional cost.
Please note that damaged products are eligible for replacement only and not for a refund.
How to Request a Return or Replacement
Please contact our customer support team with the following details:
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Order Number
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Photo or video of the product, if damaged
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Reason for return, where applicable
Email: info@shescollection.pk
Call / WhatsApp: +92 323 606 6292
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Important Information
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Used, opened, altered, or damaged-after-use products cannot be returned.
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Customized or personalized items are not eligible for return unless they are damaged during delivery.
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Refunds are normally processed within 3–5 business days after the returned product has been received and approved.
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Thank you for shopping with She’s Collection. We appreciate your trust and are always here to assist you.