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Last updated: September 18, 2025
At She’s Collection, your satisfaction is our priority. We aim to make your shopping experience simple, safe, and worry-free.
🔁 30-Day Money Back Guarantee
If you’re not satisfied with your purchase, we offer a full refund within 30 days, no questions asked — as long as:
- The product is unused, unopened, and in original condition
- The return is made within 30 days of receiving your order
📦 Note: In this case, we will deduct only the shipping cost, and refund the rest to your original payment method.
📦 Received a Damaged Product?
We’re truly sorry! If your product arrives damaged or broken:
✅ We will send you a free replacement, without any extra charges.
⚠️ However, we do not offer refunds on damaged items — instead, we ensure a new product is delivered to you quickly and at no additional cost.
📝 How to Request a Return or Replacement
Please contact our support team within 3 days of receiving the product.
📧 Email: info@shescollection.pk
📱 Call or WhatsApp: +92 323 606 6292
⏱️ Timings: Monday to Saturday, 10AM – 6PM
Kindly include:
- Your Order Number
- A photo/video of the product (in case of damage)
- Your reason for return (if applicable)
❗ Important Notes
- We do not accept returns or refunds for used, opened, or altered items.
- Customized or personalized products may not be eligible for return unless damaged during delivery.
- Refund processing time: 3–5 business days after we receive the returned item.
🙏 Thank you for shopping at She’s Collection. We’re here to serve you with honesty and care.
Al Asmad Surma 100% Original (Madina Imported)